I actually waited to do this post because I wanted to ensure

that I have captured the whole service not just based off of one experience.

Currently, I have my home warranty through Total Protect, the first work order

I have put in was for my upstairs AC unit. Both of my children are home

throughout the day and without heat because shortly after the downstairs unit

went out. Total Protect assigned this company for the job and wow I was so

amazed because I had my doubts at first because the person who showed up was

very young, shoot he is only 21 years old. I was so worried that he was not

going to know what he is doing and etc. Richard definitely proved me wrong, not

only he gave me the full detailed and fixed my AC unit, he even allowed my ADD

son to assist him and spectate because he was just so curious. Richard is

amazing and bless his father for raising him right. Very respectful young man.

Now to my downstairs unit, my home warranty insurance took

forever because they keep saying that my unit was under warranty. Instead of

the warranty company checking in on the status of the parts through. the warranty company, Richard have been

taking care of it. He was also the ONLY one that have been keeping me update on

why the job was being delayed (something that my warranty company should have

done). Even with the Elliott’s busy schedule, they still ensure that I have an

update everyday and every time I called them they always ensure me that they

will take care of me and my family. Mind you I forgot to mention, my husband is

active duty and is currently deployed. They support military families very

well.

I am a firm believer that if respect are shown and given you

will receive it back. I cannot thank the Elliotts enough for what they have

done for my family. If I can rate them higher than a five star I would. Thanks

guys and believe me every time when I have issues with my HVAC system again I

will be telling my home warranty company to out you guys on the job.

Great service quick response great work .. If you’re in their

area They are who you want to fix your A/C !

Elliot Refrigeration is the best! Always friendly and

professional and they do a great job at reasonable price! Father and son are

both awesome

Friendly, quick and to the point – saving a lot of money with

a stop-leak product that has worked great. Our service person was really nice,

competent, and had such a pleasant disposition that he projected confidence and

trustworthiness.

THE ELLIOTT GROUP DID A FANTASTIC JOB. THEY WERE ATTACHED

TO A HORRIFIC WARRANTY COMPANY THAT TOOK 3 WEEKS TO GET MY AC PARTS. THE

ELLIOTT MEN STAYED IN CLOSE CONTACT AND MADE EVERY EFFORT TO RELIEVE THE PAIN

CAUSED BY THE WARRANTY COMPANY. i IMMEDIATELY SIGNED UP FOR THEIR 2X YEARLY

MAINTENANCE AND WILL CONTINUE TO USE THEM. THE WARRANTY COMPANY—???